“If I hurt your feelings in any way I just want you to know from the bottom of my heart that I don't care.” Author Unknown The world is tired of people. Tired of serving them. Tired of pleasing them. Tired of being polite! We see this everywhere but are still surprised when volunteers, public servants, or health care professionals disrespect people. I experienced this firsthand during a recent doctor's visit. As man approached the receptionist, she acknowledged him by shouting, "What are you here for?" Stunned by her rudeness, everyone looked up as he, in turn, answered her in a quiet and controlled voice. Ignoring obvious social cues, the receptionist loudly repeated the purpose of his appointment. Those of us who understood simple courtesy looked away to minimize his shame. Others, fully engaged in his private affairs and unconcerned about the rules of protocol and etiquette, gawked or laughed as they waited to see what would happen next. To their disappoi...